RETURNS POLICY

Right of withdrawal

The purchaser will have a maximum period of 7 working days from the reception of the product to withdraw, either partially or totally, from purchasing the product, in accordance with applicable law.

After the period of 7 working days, Estudios Durero will not accept returns due to withdrawal of product purchases.

The purchaser is not entitled to withdraw in cases provided for in the applicable regulations.

In the event that the purchaser withdraws from the purchase of a product, the following requirements must be met:

1) The product must be in the same condition as delivered and must contain the instructions, documentation, accessories and, as far as possible, the original packaging and labelling.

2) The return must be made using the same box or envelope used for delivery or, failing that, in a similar format to ensure the return of the products in perfect condition.

3) A copy of proof of purchase and the delivery note of the products must be included in the package, in which the returned products and the reason for the return must also be marked.

4) Estudios Durero must be informed via e-mail at the start of the returns process at this address: shop@tako.es

If the reason for the return is not attributable to Estudios Durero the purchaser shall meet the shipping costs.

Once the purchaser has completed the returns process, Estudios Durero will schedule the collection of products and will inform the consumer by email of the date and time of collection, and its cost.

Estudios Durero will not be liable for the costs and expenses incurred by the purchaser for product returns that do not follow the established procedure.

 

Refund of the price of the products

As long as the purchaser has followed the procedure and the requirements of these General Conditions have been met, Estudios Durero will refund the price paid by the purchaser for the products returned.

The purchaser is not entitled to reimbursement of the price of the goods returned if they are not in the same condition as when they were delivered, in the event that the procedure has not been followed or the requirements established in these Conditions are not met.

The partial return of an order will result in a partial refund of the price.

Estudios Durero will manage the order to reimburse the price by the same method of payment used by the purchaser to purchase the products, within forty-eight (48) hours from confirmation of arrival at the warehouse of the returned order.

 

Return of faulty products

The purchaser is entitled to a refund of the price of the faulty products or products delivered if they do not correspond with the order placed.

In these cases, the return to Estudios Durero of the products shall be made by the purchaser using the same procedure established in the “right of withdrawal”, but the purchaser must cover the costs of returning the products.

As long as the purchaser has followed the procedure and the requirements of these General Conditions have been met, Estudios Durero will refund the price paid for the products returned that are faulty or do not correspond to the product order made by the purchaser.

If the product arrives with any visible signs of damage to the packaging or of breakages, it is very important that the purchaser does not sign the delivery note for the carrier and returns the product automatically; otherwise the return will not be accepted by Estudios Durero.